INTEGRAL MODEL FOR ASSESSING THE INFORMATION-TECHNOLOGICAL CAPACITY OF PUBLIC AUTHORITIES UNDER CRISIS SITUATIONS AND RESOURCE CONSTRAINTS
DOI:
https://doi.org/10.34132/pard2026.32.06Keywords:
information-technological capacity, public administration, public authorities, crisis situations, digital governance, index-based assessment, resource constraintsAbstract
The article examines the assessment of the information-technological capacity of public authorities under crisis situations and resource constraints. It substantiates that digital technologies should be regarded not only as an instrument of administrative modernization, but also as a managerial resource that determines the ability of authorities to maintain communication, support decisions analytically, coordinate public administration actors, and ensure continuity of managerial processes. The purpose of the article is to substantiate and empirically test an integral model for assessing the information-technological capacity of public authorities based on an index approach. The study proposes a model consisting of five components: digital literacy of managerial personnel, accessibility and functionality of information systems, analytical use of data, digital coordination and information exchange, cyber resilience and continuity of digital governance. The study found that the most developed component is digital literacy of managerial personnel, whereas cyber resilience, continuity of digital governance, and analytical use of data remain the most problematic areas. This indicates that the main limitations of digital support are related not only to the availability of information systems, but primarily to the ability to use them for analysis, coordination, risk forecasting, and maintaining managerial resilience in crisis conditions. Verification of the toolkit confirmed its suitability for assessing this capacity and for further empirical research. The practical significance of the study lies in using the model to identify problematic components of digital support and determine directions for strengthening the functional capacity of public authorities under crisis response conditions.
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